Privacy Policy
Last Updated: February 2025
Vista Resion is committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, store, and protect your data when you use our boarding house services or visit our website.
We understand that your privacy is important, and we are committed to transparency in our data practices. This policy applies to all personal data we collect through our website, services, and direct interactions with residents and prospective clients.
For privacy-related questions or concerns, please contact us at [email protected] or +65 6812 5739.
Information We Collect
Contact Information
- Name, email address, and phone number from contact forms
- Mailing address for service delivery and communication
- Emergency contact information for resident safety
- Professional or educational institution details for verification
Usage Data
- IP address, browser type, and device information
- Pages visited, time spent on site, and navigation patterns
- Referring websites and search terms used to find us
- Date and time of website visits and interactions
Service-Related Data
- Accommodation preferences and requirements
- Lease agreements and payment information
- Service requests and maintenance communications
- Feedback and satisfaction survey responses
Cookie Data
- Website preferences and session information
- Analytics data for website improvement
- Marketing cookies for relevant advertising (with consent)
- Functional cookies for enhanced user experience
Legal Basis for Data Processing
We process your personal data based on the following legal grounds:
Consent
For marketing communications, optional cookies, and promotional materials. You can withdraw consent at any time.
Contract Performance
To provide requested accommodation services, process payments, and fulfill lease agreements.
Legitimate Interest
For business operations, website analytics, fraud prevention, and service improvement.
Legal Obligation
For tax records, regulatory compliance, and safety requirements as mandated by Singapore law.
How We Use Your Information
Service Delivery
- Process accommodation bookings and applications
- Coordinate move-in and residence services
- Handle maintenance requests and support
- Manage billing and payment processing
- Provide concierge and additional services
Communication
- Respond to inquiries and provide information
- Send service updates and important notices
- Share community events and opportunities
- Conduct satisfaction surveys and feedback
- Provide customer support and assistance
Website Improvement
- Analyze website traffic and user behavior
- Optimize content and user experience
- Fix technical issues and improve performance
- Develop new features and services
- Conduct A/B testing for improvements
Marketing (With Consent)
- Send promotional offers and updates
- Display relevant advertisements online
- Measure campaign effectiveness
- Personalize marketing content
- Build audience profiles for targeting
How We Protect Your Data
We implement comprehensive security measures to protect your personal information:
Encryption
All data transmitted to and from our servers is encrypted using industry-standard SSL/TLS protocols.
Secure Storage
Personal data is stored on secure servers with restricted access and regular security audits.
Access Controls
Employee access to personal data is limited and monitored, with regular training on data protection.
Breach Notification
In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours as required by Singapore's Personal Data Protection Act (PDPA) and international data protection regulations.
Data Retention Periods
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
| Data Type | Retention Period | Purpose |
|---|---|---|
| Contact form submissions | 3 years | Follow-up communication and service improvement |
| Resident service records | 5 years after lease end | Legal requirements and reference provision |
| Financial records | 7 years | Tax compliance and audit requirements |
| Marketing data | Until consent withdrawn | Promotional communications and targeting |
| Website analytics | 26 months | Website improvement and analysis |
Your Privacy Rights
Under Singapore's Personal Data Protection Act (PDPA) and international data protection laws, you have the following rights:
Right to Access
Request information about what personal data we hold about you and how it is processed.
Right to Rectification
Request correction of inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data when it is no longer needed or consent is withdrawn.
Right to Portability
Receive your personal data in a structured, machine-readable format for transfer to another service.
Right to Object
Object to processing of your data for direct marketing or other purposes based on legitimate interests.
Right to Withdraw Consent
Withdraw your consent for data processing at any time where consent is the legal basis.
How to Exercise Your Rights
To exercise any of these rights, please contact us at [email protected] or call +65 6812 5739. We will respond to your request within 30 days and may require identity verification.
Third-Party Services
We may share your data with trusted third-party service providers who assist us in delivering our services:
Service Providers
- Payment processors for secure transaction handling
- Cloud hosting providers for data storage
- Email service providers for communications
- Analytics tools for website improvement
- Maintenance and cleaning service contractors
Legal Requirements
- Government agencies for regulatory compliance
- Law enforcement when legally required
- Tax authorities for financial reporting
- Emergency services for resident safety
- Legal advisors for contract matters
All third-party providers are required to maintain appropriate security measures and use your data only for the specified purposes. We do not sell your personal data to any third parties.
Contact Information
For questions about this privacy policy or to exercise your privacy rights, please contact:
Privacy Officer
Vista Resion
8 Shenton Way, #42-00
Singapore 068811
Email: [email protected]
Phone: +65 6812 5739
Response Timeline
We aim to respond to all privacy inquiries within:
- General inquiries: 5 business days
- Data access requests: 30 days
- Urgent matters: 24-48 hours
- Complaint investigations: 30 days
Regulatory Authority
If you believe we have not adequately addressed your privacy concerns, you may file a complaint with Singapore's Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg.