Terms and Conditions
Last Updated: February 2025
These Terms and Conditions govern your use of Vista Resion' boarding house accommodation services and website. By accessing our services, booking accommodation, or using our website, you agree to be bound by these terms.
These terms apply to all residents, prospective residents, website visitors, and users of our services. Please read them carefully before proceeding with any bookings or service agreements.
If you do not agree to these terms, please do not use our services or website. For questions about these terms, contact us at [email protected].
1. Definitions
"Services" refers to premium boarding house accommodation, including studios, suites, penthouses, and related amenities provided by Vista Resion.
"User" or "You" means any person accessing our website, inquiring about services, or entering into accommodation agreements with us.
"Resident" refers to individuals who have entered into lease agreements for accommodation at Vista Resion.
"We," "Us," "Our" refers to Vista Resion, our staff, agents, and authorized representatives.
"Content" includes all text, images, videos, audio, and materials available on our website or in our services.
"Agreement" means any lease, service contract, or booking arrangement between you and Vista Resion.
2. Use of Services
Eligibility Requirements
- Users must be at least 18 years old to enter into agreements
- All personal information provided must be accurate and current
- International residents must possess valid visas and documentation
- Professional or student status verification may be required
- Background checks may be conducted for security purposes
Accommodation Bookings
- All bookings are subject to availability and confirmation
- Deposit requirements apply as specified in individual agreements
- Lease terms range from 3 months (professionals) to 6 months (students) minimum
- Unit assignments may vary based on availability at move-in
- Service packages and amenities are as described at time of booking
Resident Responsibilities
- Maintain accommodation in clean and undamaged condition
- Respect community guidelines and other residents' rights
- Pay all fees and charges punctually as agreed
- Report maintenance issues and safety concerns promptly
- Comply with building regulations and emergency procedures
3. Prohibited Uses and Activities
Users and residents may not engage in the following activities:
Legal Violations
- Violating Singapore laws or regulations
- Engaging in illegal substance use or distribution
- Conducting unauthorized business activities
- Violating immigration or visa requirements
- Infringing on intellectual property rights
Disruptive Behavior
- Causing damage to property or facilities
- Creating excessive noise or disturbances
- Harassing or threatening other residents or staff
- Smoking in non-designated areas
- Bringing unauthorized guests or visitors
Security Breaches
- Sharing access codes or security credentials
- Attempting unauthorized access to restricted areas
- Tampering with security or safety systems
- Circumventing building access controls
- Compromising other residents' safety or privacy
Website Misuse
- Transmitting viruses or malicious code
- Attempting to hack or compromise our systems
- Scraping or unauthorized data collection
- Posting false or misleading information
- Violating other users' privacy rights
4. Intellectual Property Rights
Our Content
- All website content, including text, images, logos, and designs, remains property of Vista Resion
- Limited license granted for personal, non-commercial use only
- No reproduction, distribution, or modification without written permission
- Trademarks and service marks are protected under Singapore law
- Unauthorized use may result in legal action and termination of services
User-Generated Content
- You retain ownership of content you create and share with us
- By sharing content, you grant us license to use it for service improvement and marketing
- Content must not infringe on third-party rights or violate applicable laws
- We reserve the right to remove inappropriate or harmful content
- You are responsible for ensuring you have rights to all shared content
Third-Party Content
- Third-party services and content are subject to their own terms and conditions
- We do not endorse or take responsibility for external content or services
- Links to external websites are provided for convenience only
- Report any suspected intellectual property violations to our legal team
5. Service Limitations and Disclaimers
Service Availability
Services are provided "as is" without warranties of uninterrupted availability. Maintenance, upgrades, and unforeseen circumstances may temporarily affect service delivery.
No Guarantees
- We do not guarantee specific accommodation assignments or amenities
- Service modifications may occur with reasonable notice
- External factors (weather, utilities, third-party services) may impact operations
- Community interactions and resident experiences may vary
- Career or academic outcomes are not guaranteed through our services
Limitation of Liability
- Our liability is limited to the value of services paid by the affected user
- We are not liable for indirect, consequential, or punitive damages
- Personal property loss or damage is excluded unless caused by our negligence
- Business interruption or lost opportunities are not covered
- Some jurisdictions may not allow these limitations
6. Payment Terms and Fees
Payment Requirements
- Monthly fees due in advance by the 1st of each month
- Security deposits required as specified in agreements
- Late payments subject to fees and service restrictions
- All payments in Singapore Dollars (SGD) unless specified
- Accepted payment methods: bank transfer, credit card, online platforms
Refund Policy
- Security deposits refundable subject to damage assessment
- Monthly fees non-refundable once service period begins
- Early termination may result in additional charges
- Cancellations before move-in subject to cancellation fees
- Refund processing may take 5-10 business days
Fee Schedule
Horizon Studios: SGD 460/month
Security Deposit: SGD 460
Panorama Suites: SGD 1,620/month
Security Deposit: SGD 1,620
Observation Penthouses: SGD 2,870/month
Security Deposit: SGD 2,870
7. Termination of Services
By Resident
- 30 days written notice required for termination
- Early termination fees may apply
- Move-out inspection and damage assessment
- Security deposit return subject to conditions
- Final payment reconciliation and settlement
By Vista Resion
- Immediate termination for serious violations
- 30 days notice for non-serious breaches
- Non-payment results in termination after 7 days
- Safety concerns allow immediate termination
- Legal proceedings may follow if necessary
Effects of Termination
Upon termination, access to accommodation and services ceases immediately. Outstanding payments become due, and certain provisions of these terms continue to apply, including intellectual property rights and dispute resolution procedures.
8. Dispute Resolution and Governing Law
Resolution Process
- Informal Resolution: Contact our management team to discuss concerns and seek amicable solutions
- Mediation: If informal resolution fails, disputes may be referred to professional mediation services
- Arbitration: Binding arbitration through Singapore International Arbitration Centre if mediation unsuccessful
- Legal Proceedings: Court action as last resort under Singapore jurisdiction
Legal Framework
Governing Law: Singapore law governs these terms and all related agreements
Jurisdiction: Singapore courts have exclusive jurisdiction over disputes
Language: English is the official language for all legal proceedings
Compliance: Operations conducted under Singapore regulatory framework
International Users: Local laws may also apply to international residents
Enforcement: Terms enforceable in Singapore and internationally where applicable
9. General Provisions
Changes to Terms
We reserve the right to modify these terms at any time. Material changes will be communicated with 30 days notice to active residents. Continued use of services constitutes acceptance of updated terms. Previous versions remain available upon request.
Severability and Waiver
If any provision is found unenforceable, remaining terms continue in full effect. Failure to enforce any provision does not constitute a waiver of our rights. No waiver is valid unless in writing and signed by authorized representatives.
Entire Agreement
These terms, together with individual lease agreements and service contracts, constitute the complete agreement between parties. No oral representations or prior agreements supersede these written terms.
Contact Information
For legal matters or terms-related questions:
Email: [email protected]
Phone: +65 6812 5739
Address: 8 Shenton Way, #42-00, Singapore 068811